CUSTOMER PRIVACY NOTICE
This notice explains how
we obtain, use and disclose your personal information, in accordance
with the requirements of the Protection of Personal Information Act
(“POPIA”), General Data Protection Regulations (“GDPR”) and California
Consumer Privacy Act (“CCPA”).
At RETAILTRIBE INC. (and including
this website, POPIA, GDPR and CCPA Compliant) we are committed to
protecting your privacy and ensuring that your personal information is
collected and used properly, lawfully, and transparently.
About the company
RETAILTRIBE INC.
The information we collect
We
collect and process your personal information mainly to contact you to
understand your requirements and deliver services accordingly. For this
purpose, we will collect contact details including your email and name.
We
collect information directly from you where you provide us with your
personal details. Where possible, we will inform you of what
information you are required to provide to us and what information is
optional.
Website usage information may be collected using
“cookies” which allows us to collect standard internet visitor usage
information.
How we use your information
We
will use your personal information only for the purposes for which it
was collected and agreed with you. In addition, where necessary your
information may be retained for legal or research purposes.
For example:
- To gather contact information;
- To confirm and verify your identity or to verify that you are an authorized user for security purposes;
- For the detection and prevention of fraud, crime, money laundering, or other malpractice;
- To conduct market or customer satisfaction research or for statistical analysis;
- For audit and record-keeping purposes;
- In connection with legal proceedings;
Disclosure of information
We
may disclose your personal information to our service providers who are
involved in the delivery of products or services to you. We have
agreements in place to ensure that they comply with the privacy
requirements as required by the Protection of Personal Information Act,
General Data Protection Regulations and California Consumer Privacy Act.
We may also disclose your information:
- Where we have a duty or right to disclose in terms of law or industry codes;
- Where we believe it is necessary to protect our rights.
Information security
We
are legally obliged to provide adequate protection for the personal
information we hold and to stop unauthorized access and use of personal
information. We will, on an ongoing basis, continue to review our
security controls and related processes to ensure that your personal
information remains secure.
Our security policies and procedures cover:
- Physical security;
- Computer and network security;
- Access to personal information;
- Secure communications;
- Security in contracting our activities or functions;
- Retention and disposal of information;
- Acceptable usage of personal information;
- Governance and regulatory issues;
- Monitoring access and usage of private information;
- Investigating and reacting to security incidents;
When
we contract with third parties, we impose appropriate security,
privacy, and confidentiality obligations on them to ensure that personal
information that we remain responsible for, is kept secure.
We
will ensure that anyone to whom we pass your personal information agrees
to treat your information with the same level of protection as we are
obliged to.
Your rights: Access to information
You
have the right to request a copy of the personal information we hold
about you. To do this, simply contact us at it@retailtribe.com or on the
numbers/addresses provided on our website (www.retailtribe.com) and
specify what information you require. We will need a copy of your ID
document to confirm your identity before providing details of your
personal information.
Please note that any such access request may be subject to payment of a legally allowable fee.
You
have the right to request that we remove you from all electronic
communication such as newsletters or broadcasts, by “opting out”. All of
our direct communications include a visible and accessible "opt-out"
option.
Correction of your information
You
have the right to ask us to update, correct or delete your personal
information. We will require a copy of your ID document to confirm your
identity before making changes to the personal information we may hold
about you. We would appreciate it if you would keep your personal
information accurate.
Definition of personal information
According
to the Act ‘‘personal information’’ means information relating to an
identifiable, living, natural person, and where it is applicable, an
identifiable, existing juristic person. Further to the POPI Act,
RETAILTRIBE INC also includes the following items as personal
information:
- All addresses including residential, postal, and email addresses.
Sale of Personal Information
We
do not offer an opt-out from the sale of personal information because
we do not sell personal information as defined by the CCPA.
How to contact us
If
you have any queries about this notice; need further information about
our privacy practices; wish to withdraw consent; exercise preferences or
access or correct your personal information, please contact us at
it@retailtribe.com or on the numbers/addresses listed on our website
(www.retailtribe.com).